End-users' voice in EHR selection: Development of a usability questionnaire for demonstrations in procurement (DPUQ)

Mari Tyllinen*, Johanna Kaipio, Tinja Lääveri, Marko Nieminen

*Corresponding author for this work

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientificpeer-review

5 Citations (Scopus)
122 Downloads (Pure)


This paper describes the development of a questionnaire for evaluating usability during EHR system procurement (DPUQ). Established usability questionnaires can be used to gather user feedback after using the systems. However, during procurement, experimenting with real system use is practical only with a limited number of system candidates. There is a need for less resource-demanding usability evaluation in the early stages of procurement in cases with several vendors. DPUQ has been designed for usability evaluation by end-users during special scenario-based vendor demonstrations. The questionnaire includes three sets of questions to be used during and after the vendor demonstration. DPUQ delivers specific usability scores and can be used to compare system candidates in procurement complementing other evaluation methods.

Original languageEnglish
Title of host publicationBuilding Capacity for Health Informatics in the Future
PublisherIOS Press
Number of pages6
ISBN (Electronic)978-1-61499-742-9
ISBN (Print)978-1-61499-741-2
Publication statusPublished - 2017
MoE publication typeA4 Conference publication
EventInformation Technology and Communications in Health - Inn at Laurel Point, Victoria, Canada
Duration: 16 Feb 201719 Feb 2017

Publication series

NameStudies in Health Technology and Informatics
ISSN (Print)0926-9630
ISSN (Electronic)1879-8365


ConferenceInformation Technology and Communications in Health
Abbreviated titleITCH


  • electronic health record system
  • end-users
  • evaluation
  • procurement
  • satisfaction
  • usability
  • User questionnaire


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