Encouraging the Use of eHealth Services: A Survey of Patients' Experiences

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

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To promote eHealth services effectively, it is important to understand what motivates people to use these services and how they can be further supported. Our aim was to explore user experiences with eHealth services from the viewpoint of patients with chronic illnesses. The survey data included responses from 397 patients actively using eHealth services in Finland. Most of them had positive experiences using the services. We found that these positive experiences and the perceived benefits of eHealth services encouraged patients to continue using the services. In order to bolster the use of eHealth services, patients and other potential users must be informed about the new services and how to access them. Healthcare personnel play a key role in introducing eHealth services to patients and instructing them on their use.
Original languageEnglish
Title of host publicationImproving Usability, Safety and Patient Outcomes with Health Information Technology
Subtitle of host publicationFrom Research to Practice
EditorsAlex Mu-Hsing Kuo, Andre Kushniruk, Francis Lau, Elizabeth M. Borycki, Gerry Bliss, Helen Monkman, Abdul Vahabpour Roudsari, John A. Bartle-Clar, Karen L. Courtney
PublisherIOS Press
Number of pages6
ISBN (Electronic)9781614999508
ISBN (Print)978-1-61499-950-8
Publication statusPublished - Feb 2019
MoE publication typeA4 Article in a conference publication
EventInformation Technology and Communications in Health - Victoria, Canada
Duration: 19 Feb 201921 Feb 2019

Publication series

NameStudies in Health Technology and Informatics
PublisherIOP Press
ISSN (Print)0926-9630
ISSN (Electronic)1879-8365


ConferenceInformation Technology and Communications in Health
Abbreviated titleITCH


  • eHealth service
  • patient’s experience
  • online questionnaire
  • user experience


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