Enablers and Barriers to the Organizations’ Design of Effective Online Carbon Footprint Calculators for Consumers

Sanna Tiilikainen, Mikko Jalas, Michael Lettenmeier

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review


To counteract climate change, organizations are providing online carbon footprint calculators (CFCs) for consumers, to facilitate their sustainable consumption. Even though consumers are increasingly using these CFCs, their effectiveness remains an open question. Based on interviews of CFC developers, drawing on encoding-decoding framework, and the concepts of representations of users and usage, we uncover the organizations’ enablers and barriers to the design of effective CFCs. We show how developers perceive their enablers and barriers propagate, rippling through the design process, affecting the CFC artifact’s symbolic meaning and perceived effectiveness: the rippling of enablers reinforces CFC’s symbolic meaning for developers as solid, facilitating the consumers’ reading it as effective. The rippling of barriers, reinforces CFC’s symbolic meaning for developers as precarious, provoking consumers’ reading it as indicative, otiose, or exacerbating. We discuss the implications of the enablers and barriers, especially regarding the technical infrastructure, to the organizations’ design of effective CFCs.
Original languageEnglish
Title of host publicationICIS 2021 Proceedings
PublisherAssociation for Information Systems
ISBN (Print)978-1-7336325-9-1
Publication statusPublished - 2021
MoE publication typeA4 Article in a conference publication
EventInternational Conference on Information Systems - Hybrid: Austin, USA and Zoom, Austin, United States
Duration: 12 Dec 202115 Dec 2021

Publication series

NameInternational Conference on Informations Systems
ISSN (Print)1026-1079


ConferenceInternational Conference on Information Systems
Abbreviated titleICIS
Country/TerritoryUnited States
Internet address


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