@inbook{f7b4beaa47b64715aa979b61fe8b11f3,
title = "Employees and users as resource integrators in service innovation: a learning framework",
keywords = "employee-driven innovation, user-driven innovation, service innovation, service dominant logic, bricolage, expansive learning, employee-driven innovation, user-driven innovation, service innovation, service dominant logic, bricolage, expansive learning, employee-driven innovation, user-driven innovation, service innovation, service dominant logic, bricolage, expansive learning",
author = "Mervi Hasu and Marja Toivonen and Tiina Tuominen and Eveliina Saari",
year = "2015",
language = "English",
isbn = "978-1-4471-6589-7",
pages = "169--192",
editor = "Selen R.Agarwal and Roos W and R. Green",
booktitle = "The Handbook of Service Innovation",
publisher = "Springer",
address = "Germany",
}