Elements of installed base information value

Research output: Contribution to conferencePaperScientific

Standard

Elements of installed base information value. / Mahlamäki, Katrine; Borgman, Jukka; Rämänen, Jussi; Tuovinen, Joona; Finne, Max; Perminova-Harikoski, Olga; Tiihonen, Juha; Öhman, Mikael.

2016. Paper presented at IEEE International Technology Management Conference, Trondheim, Norway.

Research output: Contribution to conferencePaperScientific

Harvard

Mahlamäki, K, Borgman, J, Rämänen, J, Tuovinen, J, Finne, M, Perminova-Harikoski, O, Tiihonen, J & Öhman, M 2016, 'Elements of installed base information value' Paper presented at IEEE International Technology Management Conference, Trondheim, Norway, 13/06/2016 - 15/06/2016, .

APA

Mahlamäki, K., Borgman, J., Rämänen, J., Tuovinen, J., Finne, M., Perminova-Harikoski, O., ... Öhman, M. (2016). Elements of installed base information value. Paper presented at IEEE International Technology Management Conference, Trondheim, Norway.

Vancouver

Mahlamäki K, Borgman J, Rämänen J, Tuovinen J, Finne M, Perminova-Harikoski O et al. Elements of installed base information value. 2016. Paper presented at IEEE International Technology Management Conference, Trondheim, Norway.

Author

Mahlamäki, Katrine ; Borgman, Jukka ; Rämänen, Jussi ; Tuovinen, Joona ; Finne, Max ; Perminova-Harikoski, Olga ; Tiihonen, Juha ; Öhman, Mikael. / Elements of installed base information value. Paper presented at IEEE International Technology Management Conference, Trondheim, Norway.7 p.

Bibtex - Download

@conference{7b480c97e2a14b8e8721b3c0279356ef,
title = "Elements of installed base information value",
abstract = "Installed base information (IBI) is used in industrial service operations, but currently there are challenges with maintaining and utilizing this information to its full potential. The purpose of this paper is to aid in improving the realized value of IBI. We conducted two case studies of IBI collection and utilization with two industrial product-service system suppliers. From this material, we identified four elements contributing to the value of IBI and constructed a framework for managing this value. Furthermore, we identified the sources of the difference between the potential value and the realized value of IBI. The elements contributing to the value of IBI are its management, scope, utilization and quality. These elements form interconnected leaves in the proposed value clover framework. Each element potentially contributes to the difference between the theoretical maximum value and the realized value of IBI. Future research should look into the different elements and their relationships in more detail. Our framework helps managers in identifying and balancing the different elements of IBI value and in deciding on investments in this area. Previous literature has recognized the need for IBI, but not analyzed the different elements affecting its value. Our research offers industrial service operations a novel framework of IBI value.",
author = "Katrine Mahlam{\"a}ki and Jukka Borgman and Jussi R{\"a}m{\"a}nen and Joona Tuovinen and Max Finne and Olga Perminova-Harikoski and Juha Tiihonen and Mikael {\"O}hman",
year = "2016",
month = "6",
day = "13",
language = "English",
note = "IEEE International Technology Management Conference, ICE/IEEE ITMC ; Conference date: 13-06-2016 Through 15-06-2016",
url = "http://www.ice-conference.org/",

}

RIS - Download

TY - CONF

T1 - Elements of installed base information value

AU - Mahlamäki, Katrine

AU - Borgman, Jukka

AU - Rämänen, Jussi

AU - Tuovinen, Joona

AU - Finne, Max

AU - Perminova-Harikoski, Olga

AU - Tiihonen, Juha

AU - Öhman, Mikael

PY - 2016/6/13

Y1 - 2016/6/13

N2 - Installed base information (IBI) is used in industrial service operations, but currently there are challenges with maintaining and utilizing this information to its full potential. The purpose of this paper is to aid in improving the realized value of IBI. We conducted two case studies of IBI collection and utilization with two industrial product-service system suppliers. From this material, we identified four elements contributing to the value of IBI and constructed a framework for managing this value. Furthermore, we identified the sources of the difference between the potential value and the realized value of IBI. The elements contributing to the value of IBI are its management, scope, utilization and quality. These elements form interconnected leaves in the proposed value clover framework. Each element potentially contributes to the difference between the theoretical maximum value and the realized value of IBI. Future research should look into the different elements and their relationships in more detail. Our framework helps managers in identifying and balancing the different elements of IBI value and in deciding on investments in this area. Previous literature has recognized the need for IBI, but not analyzed the different elements affecting its value. Our research offers industrial service operations a novel framework of IBI value.

AB - Installed base information (IBI) is used in industrial service operations, but currently there are challenges with maintaining and utilizing this information to its full potential. The purpose of this paper is to aid in improving the realized value of IBI. We conducted two case studies of IBI collection and utilization with two industrial product-service system suppliers. From this material, we identified four elements contributing to the value of IBI and constructed a framework for managing this value. Furthermore, we identified the sources of the difference between the potential value and the realized value of IBI. The elements contributing to the value of IBI are its management, scope, utilization and quality. These elements form interconnected leaves in the proposed value clover framework. Each element potentially contributes to the difference between the theoretical maximum value and the realized value of IBI. Future research should look into the different elements and their relationships in more detail. Our framework helps managers in identifying and balancing the different elements of IBI value and in deciding on investments in this area. Previous literature has recognized the need for IBI, but not analyzed the different elements affecting its value. Our research offers industrial service operations a novel framework of IBI value.

M3 - Paper

ER -

ID: 4666472