Do institutional investors pay attention to customer satisfaction and why?

Xueming Luo, Ran Zhang, Weining Zhang, Jaakko Aspara

Research output: Contribution to journal › Article › Scientific › peer-review

38 Citations (Scopus)

Original language	English
Pages (from-to)	119-136
Journal	JOURNAL OF THE ACADEMY OF MARKETING SCIENCE
Volume	42
Issue number	2
DOIs	https://doi.org/10.1007/s11747-013-0342-9
Publication status	Published - 2014
MoE publication type	A1 Journal article-refereed

Access to Document

@article{1f9d65707c5d407487c6b3654de607af,

title = "Do institutional investors pay attention to customer satisfaction and why?",

author = "Xueming Luo and Ran Zhang and Weining Zhang and Jaakko Aspara",

year = "2014",

doi = "10.1007/s11747-013-0342-9",

language = "English",

volume = "42",

pages = "119--136",

journal = "JOURNAL OF THE ACADEMY OF MARKETING SCIENCE",

issn = "0092-0703",