Dialogue in social media: consumer criticism and corporate response strategies

Ella Lillqvist

    Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

    Original languageEnglish
    Title of host publicationInternational Workshop & PhD Colloquium Discursive Practices and Textual Realizations in Organizational Communication, Milan, Italy, 3-4 November, 2011
    EditorsC. Degano, G. Garzone
    Publication statusPublished - 2013
    MoE publication typeA4 Article in a conference publication

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