Developing Smart Sustainable City Services: Towards Actor Engagement Approach

Una Meriläinen, Hadi Ghanbari*, Kari Koskinen

*Corresponding author for this work

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientificpeer-review


The ongoing shift towards urbanisation requires new kinds of cities. Smart Sustainable Cities (SSCs) aim to solve problems caused by rapid urbanisation and climate change with the help of digital innovations. Until now, research and practice have mainly focused on using ICT to make cities more functional while overlooking the social and environmental challenges of urbanisation. Considering the complex nature of these challenges, we must incorporate various technical, social, and environmental issues while developing SSC services. To that end, following Design Science Research, we propose the Actor Engagement Approach (AEA). Drawing on the participatory design and urban analytics literature and conducting ten semi-structured interviews with smart city experts, we developed and demonstrated the feasibility of the AEA iteratively. As such, we contribute to IS research and practice by proposing a novel artefact and a set of theoretically informed and empirically grounded design principles for developing SSC solutions.
Original languageEnglish
Title of host publicationPacific Asia Conference on Information Systems
PublisherAssociation for Information Systems
Publication statusPublished - 5 Jul 2022
MoE publication typeA4 Conference publication
EventPacific Asia Conference on Information Systems - Taipei/Sydney virtual conference, Virtual, Online
Duration: 5 Jul 20229 Jul 2022

Publication series

NamePacific Asia Conference on Information Systems (PACIS)
ISSN (Electronic)2689-6354


ConferencePacific Asia Conference on Information Systems
Abbreviated titlePACIS
CityVirtual, Online


  • Smart City
  • Smart Sustainable City
  • Urban Analytics
  • Participatory Design
  • Design science research (DSR)


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