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eHealth solutions such as digital patient engagement platforms (DPEPs) aim at enhancing communication and collaboration between patients and clinicians. From the clinicians' viewpoint, concerns exist about new information systems (IS) leading to increased workload and interoperability problems. This article aims to support the development and implementation of DPEPs from the end-users' perspective. We studied clinicians' needs for a new DPEP developed to support home dialysis (HD) care. Eight clinicians participated in remote semi-structured interviews. Clinicians had positive expectations for the new DPEP as it could provide an overall picture of patients' status, support patients' self-care, and save time during patient visits. However, they had concerns about successful implementation, changes to workflows, and integration issues. To conclude, it is important to design and agree on changes in work practices, patient care, and complex IS environments when implementing new DPEP solutions in clinics.

Original languageEnglish
Title of host publicationMEDINFO 2023 — The Future Is Accessible
Subtitle of host publicationProceedings of the 19th World Congress on Medical and Health Informatics
PublisherIOS Press
Number of pages5
ISBN (Electronic)978-1-64368-457-4
ISBN (Print)978-1-64368-456-7
Publication statusPublished - 25 Jan 2024
MoE publication typeA3 Book section, Chapters in research books
EventWorld Congress on Medical and Health Informatics - Australia, Sydney, Australia
Duration: 8 Jul 202312 Jul 2023
Conference number: 19

Publication series

NameStudies in Health Technology and Informatics
PublisherIOS Press
ISSN (Print)0926-9630
ISSN (Electronic)1879-8365


ConferenceWorld Congress on Medical and Health Informatics
Abbreviated titleMEDINFO
Internet address


  • Clinical systems implementation
  • digital health
  • human-computer interaction
  • telehealth
  • user-centered design methods
  • virtual care


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