Designing Service Blueprints for Cultural Heritage Museums that Incorporate Semantic Technologies

Gautam Vishwanath, Lily Diaz-Kommonen*

*Corresponding author for this work

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientificpeer-review

Abstract

Service design blueprints are diagrams that visualise a service from the point of view of stakeholders and systems involved. Museums and cultural heritage institutions have been using service blueprints to visualise and provide better experiences to their audiences. In the context of the European SPICE (Social cohesion, Participation, and Inclusion through Cultural Engagement) project researching five Case Study museums, the concept of citizen curation is aimed at engaging with audiences, sharing their interpretations of museum objects, and developing a better understanding of different communities. We created service blueprints in each Case Study by co-designing personas and user experiences as well as through representation of the semantic technologies' actions at each service touchpoint. This paper presents the parameters used for persona design, user-experience maps, and the service blueprints, some of which are unique to the context of the SPICE project.
Original languageEnglish
Title of host publicationElectronic Imaging & the Visual Arts, EVA 2023 Florence
Subtitle of host publicationProceedings
EditorsVito Cappellini
PublisherLeonardo Libri Srl
Pages150-156
Number of pages7
ISBN (Electronic)978-88-596-2355-7
Publication statusPublished - 5 Jun 2023
MoE publication typeA4 Conference publication
EventElectronic Imaging & the Visual Arts - Florence, Italy
Duration: 5 Jun 20235 Jun 2023

Conference

ConferenceElectronic Imaging & the Visual Arts
Abbreviated titleEVA
Country/TerritoryItaly
CityFlorence
Period05/06/202305/06/2023

Keywords

  • Service
  • Blueprint
  • Cultural heritage
  • Semantic technologies
  • Museum

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  • Enhancing Engagement through Digital Cultural Heritage: A Case Study about Senior Citizens using a Virtual Reality Museum

    Vishwanath, G., 29 Aug 2023, IMX '23: Proceedings of the 2023 ACM International Conference on Interactive Media Experiences. Le Callet, P., Perreira Da Silva, M., Vigier, T., Tahiroglu, K., Murray, N., Valenzise, G. & Wang, M. (eds.). ACM, p. 150-156 7 p. (ACM International Conference Proceeding Series).

    Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientificpeer-review

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