Designing manufacturing dashboards on the basis of a Key Performance Indicator survey

Henri Tokola, Esko Niemi, Christoph Gröger, Eeva Järvenpää

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientificpeer-review

32 Citations (Scopus)
436 Downloads (Pure)


Target-oriented and real-time information provisioning across all hierarchy levels, from shop floor to top floor, is an important success factory for manufacturing companies to facilitate agile and efficient manufacturing. In general, dashboards – in terms of digital single-screen displays – address this challenge and support intuitive monitoring and visualisation of business performance information. Yet, existing dashboard research
mainly focus on IT issues and lack a systematic study of the dashboard content. To address this gap, in this paper, we design three representative dashboards for manufacturing companies based on a comprehensive survey that focuses on suitable key performance indicators for different manufacturing target groups. The paper consists of three parts. First, the paper provides a literature review about design principles of dashboards.
Second, it publishes the results of a survey of manufacturing companies on preferred key performance indicators (KPIs) for dashboards and the use of dashboards. Third, using the results obtained from the survey, three representative manufacturing dashboards are designed: an operational dashboard for workers, a tactical dashboard for managers and a strategy dashboard for executives. The results underline that different KPIs are
preferred for dashboards on different hierarchy levels and that mobile usage of dashboards, especially on tablet pcs, is favoured.
Original languageEnglish
Title of host publication49th CIRP Conference on Manufacturing Systems (CIRP-CMS 2016)
Subtitle of host publicationFactories of the Future in the Digital Environment
Number of pages6
Publication statusPublished - 2016
MoE publication typeA4 Conference publication
EventCIRP Conference on Manufacturing Systems - Stuttgart, Germany
Duration: 25 May 201627 May 2016
Conference number: 49

Publication series

NameProcedia CIRP
ISSN (Electronic)2212-8271


ConferenceCIRP Conference on Manufacturing Systems
Abbreviated titleCIRP CMS


  • Dashboards
  • Key Performance Indicators (KPIs)
  • Scorecard


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