Designing institutional complexity to enable innovation in service ecosystems

Kaisa Koskela-Huotari, Jaakko Siltaloppi, Stephen L. Vargo

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

6 Citations (Scopus)


In this paper we build on a view of change and innovation stemming from institutional complexity in service ecosystems, that is, institutionally enabled and constrained systems of service systems, and give suggestions on how such conditions can be designed to facilitate innovation. We conceptualize service ecosystems as near-decomposable complex systems in which change is enabled through the co-existence of alternative, overlapping and conflicting institutionalized views on problems and solutions, and draw from social network theory to understand how such institutional complexity emerges both between and within actors in service systems. We then connect these theoretical insights with practice and give guidance on how institutional complexity can be created and how opportunities for interaction and collaboration between diverse and conflicting views on problems and solutions can be fostered.

Original languageEnglish
Title of host publicationProceedings of the 49th Annual Hawaii International Conference on System Sciences, HICSS 2016
PublisherIEEE Computer Society
Number of pages10
ISBN (Electronic)9780769556703
Publication statusPublished - 7 Mar 2016
MoE publication typeA4 Article in a conference publication
EventAnnual Hawaii International Conference on System Sciences - Koloa, United States
Duration: 5 Jan 20168 Jan 2016
Conference number: 49


ConferenceAnnual Hawaii International Conference on System Sciences
Abbreviated titleHICSS
CountryUnited States

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