Designing an e-learning application to facilitate health care professionals' cross-cultural communication

Nagadivya Balasubramaniam, Sari Kujala, Dicle Ayzit, Marjo Kauppinen, Tarja Heponiemi, Laura Hietapakka, Anu Kaihlanen

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

1 Citation (Scopus)
28 Downloads (Pure)

Abstract

In recent times, health care professionals (HCP) have come across a number of migrants as their patients. The cultural differences lead to communicational challenges between the migrant patients and health care professionals. Our project aimed to discover HCPs' attitudes, challenges and needs on cross-cultural communication, so that we can develop an e-learning solution that would be helpful for them. By conducting interviews with HCPs, we identified five crucial categories of problems and the current solutions that experienced professionals use to tackle those problems. These interviews also helped us in understanding the motivational factors of HCPs, when using e-learning application. Health care professionals prefer a focus on examples and themes such as death and pain that they face in their everyday work. Changing attitudes by e-learning application is challenging. However, e-learning was recognized as a flexible way for supporting traditional training with HCPs who are busy at work most of the time.
Original languageEnglish
Title of host publicationBuilding Continents of Knowledge in Oceans of Data
Subtitle of host publicationThe Future of Co-Created eHealth
Pages196-200
Number of pages5
ISBN (Electronic)978-1-61499-852-5
DOIs
Publication statusPublished - Apr 2018
MoE publication typeA4 Article in a conference publication
EventMedical Informatics Europe Conference
- Gothenburg, Sweden
Duration: 24 Apr 201826 Apr 2018
Conference number: 40

Publication series

NameStudies in Health Technology and Informatics
PublisherIOS Press
Volume247
ISSN (Print)0926-9630

Conference

ConferenceMedical Informatics Europe Conference
Abbreviated titleMIE
CountrySweden
CityGothenburg
Period24/04/201826/04/2018

Keywords

  • Cross-cultural communication
  • User-centered design
  • e-Learning
  • User research
  • paper prototyping
  • User testing

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  • Cite this

    Balasubramaniam, N., Kujala, S., Ayzit, D., Kauppinen, M., Heponiemi, T., Hietapakka, L., & Kaihlanen, A. (2018). Designing an e-learning application to facilitate health care professionals' cross-cultural communication. In Building Continents of Knowledge in Oceans of Data: The Future of Co-Created eHealth (pp. 196-200). (Studies in Health Technology and Informatics; Vol. 247). https://doi.org/10.3233/978-1-61499-852-5-196