Designing an e-learning application to facilitate health care professionals' cross-cultural communication

Nagadivya Balasubramaniam; Sari Kujala; Dicle Ayzit; Marjo Kauppinen; Tarja Heponiemi; Laura Hietapakka; Anu Kaihlanen

doi:10.3233/978-1-61499-852-5-196

Designing an e-learning application to facilitate health care professionals' cross-cultural communication

Nagadivya Balasubramaniam, Sari Kujala, Dicle Ayzit, Marjo Kauppinen, Tarja Heponiemi, Laura Hietapakka, Anu Kaihlanen

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Scientific › peer-review

1 Citation (Scopus)

28 Downloads (Pure)

Abstract

In recent times, health care professionals (HCP) have come across a number of migrants as their patients. The cultural differences lead to communicational challenges between the migrant patients and health care professionals. Our project aimed to discover HCPs' attitudes, challenges and needs on cross-cultural communication, so that we can develop an e-learning solution that would be helpful for them. By conducting interviews with HCPs, we identified five crucial categories of problems and the current solutions that experienced professionals use to tackle those problems. These interviews also helped us in understanding the motivational factors of HCPs, when using e-learning application. Health care professionals prefer a focus on examples and themes such as death and pain that they face in their everyday work. Changing attitudes by e-learning application is challenging. However, e-learning was recognized as a flexible way for supporting traditional training with HCPs who are busy at work most of the time.

Original language	English
Title of host publication	Building Continents of Knowledge in Oceans of Data
Subtitle of host publication	The Future of Co-Created eHealth
Pages	196-200
Number of pages	5
ISBN (Electronic)	978-1-61499-852-5
DOIs	https://doi.org/10.3233/978-1-61499-852-5-196
Publication status	Published - Apr 2018
MoE publication type	A4 Article in a conference publication
Event	Medical Informatics Europe Conference - Gothenburg, Sweden Duration: 24 Apr 2018 → 26 Apr 2018 Conference number: 40

Publication series

Name	Studies in Health Technology and Informatics
Publisher	IOS Press
Volume	247
ISSN (Print)	0926-9630

Conference

Conference	Medical Informatics Europe Conference
Abbreviated title	MIE
Country	Sweden
City	Gothenburg
Period	24/04/2018 → 26/04/2018

Keywords

Cross-cultural communication
User-centered design
e-Learning
User research
paper prototyping
User testing

Access to Document

10.3233/978-1-61499-852-5-196

SHTI247-0196Final published version, 322 KBLicence: CC BY-NC

http://ebooks.iospress.nl/volumearticle/48781

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Cite this

Balasubramaniam, N., Kujala, S., Ayzit, D., Kauppinen, M., Heponiemi, T., Hietapakka, L., & Kaihlanen, A. (2018). Designing an e-learning application to facilitate health care professionals' cross-cultural communication. In Building Continents of Knowledge in Oceans of Data: The Future of Co-Created eHealth (pp. 196-200). (Studies in Health Technology and Informatics; Vol. 247). https://doi.org/10.3233/978-1-61499-852-5-196

Balasubramaniam, Nagadivya ; Kujala, Sari ; Ayzit, Dicle ; Kauppinen, Marjo ; Heponiemi, Tarja ; Hietapakka, Laura ; Kaihlanen, Anu. / Designing an e-learning application to facilitate health care professionals' cross-cultural communication. Building Continents of Knowledge in Oceans of Data: The Future of Co-Created eHealth. 2018. pp. 196-200 (Studies in Health Technology and Informatics).

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title = "Designing an e-learning application to facilitate health care professionals' cross-cultural communication",

abstract = "In recent times, health care professionals (HCP) have come across a number of migrants as their patients. The cultural differences lead to communicational challenges between the migrant patients and health care professionals. Our project aimed to discover HCPs' attitudes, challenges and needs on cross-cultural communication, so that we can develop an e-learning solution that would be helpful for them. By conducting interviews with HCPs, we identified five crucial categories of problems and the current solutions that experienced professionals use to tackle those problems. These interviews also helped us in understanding the motivational factors of HCPs, when using e-learning application. Health care professionals prefer a focus on examples and themes such as death and pain that they face in their everyday work. Changing attitudes by e-learning application is challenging. However, e-learning was recognized as a flexible way for supporting traditional training with HCPs who are busy at work most of the time.",

keywords = "Cross-cultural communication, User-centered design, e-Learning, User research, paper prototyping, User testing",

author = "Nagadivya Balasubramaniam and Sari Kujala and Dicle Ayzit and Marjo Kauppinen and Tarja Heponiemi and Laura Hietapakka and Anu Kaihlanen",

year = "2018",

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doi = "10.3233/978-1-61499-852-5-196",

language = "English",

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Balasubramaniam, N, Kujala, S, Ayzit, D, Kauppinen, M, Heponiemi, T, Hietapakka, L & Kaihlanen, A 2018, Designing an e-learning application to facilitate health care professionals' cross-cultural communication. in Building Continents of Knowledge in Oceans of Data: The Future of Co-Created eHealth. Studies in Health Technology and Informatics, vol. 247, pp. 196-200, Medical Informatics Europe Conference
, Gothenburg, Sweden, 24/04/2018. https://doi.org/10.3233/978-1-61499-852-5-196

Designing an e-learning application to facilitate health care professionals' cross-cultural communication. / Balasubramaniam, Nagadivya; Kujala, Sari; Ayzit, Dicle; Kauppinen, Marjo; Heponiemi, Tarja; Hietapakka, Laura; Kaihlanen, Anu.

Building Continents of Knowledge in Oceans of Data: The Future of Co-Created eHealth. 2018. p. 196-200 (Studies in Health Technology and Informatics; Vol. 247).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Scientific › peer-review

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Balasubramaniam N, Kujala S, Ayzit D, Kauppinen M, Heponiemi T, Hietapakka L et al. Designing an e-learning application to facilitate health care professionals' cross-cultural communication. In Building Continents of Knowledge in Oceans of Data: The Future of Co-Created eHealth. 2018. p. 196-200. (Studies in Health Technology and Informatics). https://doi.org/10.3233/978-1-61499-852-5-196