Demand heterogeneity, decomposability, and the coordination of service innovation in multi-unit organizations

Sampsa Ruutu; Paul Windrum; Kirsi Hyytinen; Marja Toivonen-Noro; Hannamaija Tuovila

doi:10.15122/isbn.978-2-406-08064-0.p.0015

Demand heterogeneity, decomposability, and the coordination of service innovation in multi-unit organizations

Sampsa Ruutu, Paul Windrum, Kirsi Hyytinen, Marja Toivonen-Noro, Hannamaija Tuovila

Department of Industrial Engineering and Management

Research output: Contribution to journal › Article › Scientific › peer-review

Abstract

This article presents a computational model of organizational search that compares different strategies of organizing service innovation in a multi-unit organization: centralisation, decentralisation, and partition search conducted by the different business units on a specific part of the innovation. The performance is compared for varying degrees of problem decomposability and varying levels of demand heterogeneity between units. It illustrates the findings using a case study from the health care sector.

Original language	English
Pages (from-to)	15-44
Journal	European Review of Service Economics and Management
Volume	1
Issue number	5
DOIs	https://doi.org/10.15122/isbn.978-2-406-08064-0.p.0015
Publication status	Published - 2018
MoE publication type	A1 Journal article-refereed

Keywords

service innovation
health care
NK model
simulation
organizational search

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10.15122/isbn.978-2-406-08064-0.p.0015

Cite this

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AU - Tuovila, Hannamaija

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AB - This article presents a computational model of organizational search that compares different strategies of organizing service innovation in a multi-unit organization: centralisation, decentralisation, and partition search conducted by the different business units on a specific part of the innovation. The performance is compared for varying degrees of problem decomposability and varying levels of demand heterogeneity between units. It illustrates the findings using a case study from the health care sector.

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KW - health care

KW - NK model

KW - simulation

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Demand heterogeneity, decomposability, and the coordination of service innovation in multi-unit organizations

Abstract

Keywords

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