Customization is nowadays often regarded as a dominant operational mode in many industries. The main focus of the paper is on the change in the number of spare-part items and the change in inventory value due to customization. In addition, the impact of customization on selling volume is discussed. A set of explanations is provided to describe the relationship between after-sales and customization. Furthermore, a classification of customizations from the after-sales point of view is presented in this paper. As a conclusion, the study suggests that the impacts of customization on the number of items and inventory value are minor. Furthermore, as far as consumable parts are concerned, customization is likely to increase the number of high-volume items rather than that of low-volume items. (C) 2003 Elszwier Ltd. All rights reserved.
- MASS CUSTOMIZATION