Customership in e-learning Service Provisioning: a Case Study from Public Educational Institutions

Anu Moisio

    Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

    Original languageEnglish
    Title of host publication4th CINet 2002 Conference "Continuous Innovations in Business Processes and Networks", Espoo, 15-18.09.2002
    EditorsRiitta Smeds
    Place of PublicationEspoo
    PublisherTKK/SimLab
    Pages483-493
    Publication statusPublished - 2002
    MoE publication typeA4 Article in a conference publication

    Keywords

    • customership
    • e-learning
    • public educational institutions
    • service management

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