Customership in e-learning Service Provisioning: a Case Study from Public Educational Institutions

Anu Moisio

Customership in e-learning Service Provisioning: a Case Study from Public Educational Institutions

Anu Moisio

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Scientific › peer-review

Original language	English
Title of host publication	4th CINet 2002 Conference "Continuous Innovations in Business Processes and Networks", Espoo, 15-18.09.2002
Editors	Riitta Smeds
Place of Publication	Espoo
Publisher	TKK/SimLab
Pages	483-493
Publication status	Published - 2002
MoE publication type	A4 Article in a conference publication

Keywords

customership
e-learning
public educational institutions
service management

Cite this

@inproceedings{e743b222f6fd4a7c983b1880da468de2,

title = "Customership in e-learning Service Provisioning: a Case Study from Public Educational Institutions",

keywords = "customership, e-learning, public educational institutions, service management, customership, e-learning, public educational institutions, service management, customership, e-learning, public educational institutions, service management",

author = "Anu Moisio",

year = "2002",

language = "English",

pages = "483--493",

editor = "Riitta Smeds",

booktitle = "4th CINet 2002 Conference {"}Continuous Innovations in Business Processes and Networks{"}, Espoo, 15-18.09.2002",

publisher = "TKK/SimLab",

}

Customership in e-learning Service Provisioning: a Case Study from Public Educational Institutions. / Moisio, Anu.

4th CINet 2002 Conference "Continuous Innovations in Business Processes and Networks", Espoo, 15-18.09.2002. ed. / Riitta Smeds. Espoo : TKK/SimLab, 2002. p. 483-493.

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Scientific › peer-review

TY - GEN

T1 - Customership in e-learning Service Provisioning: a Case Study from Public Educational Institutions

AU - Moisio, Anu

PY - 2002

Y1 - 2002

KW - customership

KW - e-learning

KW - public educational institutions

KW - service management

KW - customership

KW - e-learning

KW - public educational institutions

KW - service management

KW - customership

KW - e-learning

KW - public educational institutions

KW - service management

M3 - Conference contribution

SP - 483

EP - 493

BT - 4th CINet 2002 Conference "Continuous Innovations in Business Processes and Networks", Espoo, 15-18.09.2002

A2 - Smeds, Riitta

PB - TKK/SimLab

CY - Espoo

ER -