Customer satisfaction in industrial markets: opening up the concept

Henrikki Tikkanen, Kimmo Alajoutsijärvi

Research output: Contribution to journalArticleScientificpeer-review

25 Citations (Scopus)
Original languageEnglish
Pages (from-to)25-42
JournalJournal of Business & Industrial Marketing
Volume17
Issue number1
Publication statusPublished - 2002
MoE publication typeA1 Journal article-refereed

Keywords

  • channel relations
  • customer satisfaction
  • industrial marketing

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