Customer Relationship Management in Service Mediary-Driven Mobile Services: Case I-mode

T. Saarinen, J. Kallio, M. Tinnilä

Research output: Chapter in Book/Report/Conference proceedingChapterScientificpeer-review

Original languageEnglish
Title of host publicationInformation Technology-Enabled Global Customer Service
EditorsT. Reponen
Place of PublicationHershey, PA
Pages67-86
Publication statusPublished - 2002
MoE publication typeA3 Part of a book or another research book

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