Customer Misbehavior in Non-Ownership Services

Tobias Schaefers, Kristina Wittkowski, Sabine Benoit (née Moeller)

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

Original languageEnglish
Title of host publicationFrontiers in Service Conference Proceedings
Place of PublicationUnited States, Washington, D.C.
Publication statusPublished - 14 Jun 2012
MoE publication typeA4 Article in a conference publication

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