| Original language | English |
|---|---|
| Title of host publication | Frontiers in Service Conference Proceedings |
| Place of Publication | United States, Washington, D.C. |
| Publication status | Published - 14 Jun 2012 |
| MoE publication type | A4 Article in a conference publication |
Customer Misbehavior in Non-Ownership Services
Tobias Schaefers, Kristina Wittkowski, Sabine Benoit (née Moeller)
Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Scientific › peer-review