Customer Journey a method to investigate user experience.

Suvi Nenonen, Heidi Rasila, Juha-Matti Junnonen, Sami Kärnä

    Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

    Original languageEnglish
    Title of host publicationEuropean Facility Management Conference 10.-11.6.2008, Manchester, UK.
    Pages45-59
    Publication statusPublished - 2008
    MoE publication typeA4 Article in a conference publication

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