Creating Digital LAM Content for Schools : Modelling User Involvement in Multi-organisational Context

Riitta Peltonen; Marko Nieminen

doi:10.1007/978-981-99-8088-8_4

Creating Digital LAM Content for Schools : Modelling User Involvement in Multi-organisational Context

^*Corresponding author for this work

Research output: Chapter in Book/Report/Conference proceeding › Conference article in proceedings › Scientific › peer-review

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Abstract

Public services are usually created in a network of organisations, meta-organisations that consist multiple actors with variety of capacities. Managing work in meta-organisations face unique challenges due to multiple stakeholders with different understandings of the tasks. Management of the work requires shared base understanding of contributions needed from multiple stakeholders and for many tasks, this is not yet properly understood and modelled. User-centred design, even it supports well multi-disciplinary development of systems and services with multiple actors and can be applied to ascertain a balanced outcome from the design work, is one of these areas that lacks this understanding and requires further modelling. Typically, user-centred design responsibilities are set in a public organisation who creates the digital service platform. Through our case on creating digital library, archive, and museum (LAM) content service for schools, we study how user centred design activities happen outside the platform provider organisation. More specifically, we study how the content creation organisations can utilise the expertise of a teacher and identify how this expertise can be incorporated in content creation organisations. Based on our findings we form a tentative model for user involvement in meta-organisations (UIMO) which aims to formulate a structure for the user-centred design responsibilities in networked environment.

Original language	English
Title of host publication	Leveraging Generative Intelligence in Digital Libraries
Subtitle of host publication	Towards Human-Machine Collaboration - 25th International Conference on Asia-Pacific Digital Libraries, ICADL 2023, Proceedings
Editors	Dion H. Goh, Shu-Jiun Chen, Suppawong Tuarob
Publisher	Springer
Pages	46-61
Number of pages	16
ISBN (Print)	9789819980871
DOIs	https://doi.org/10.1007/978-981-99-8088-8_4
Publication status	Published - 2023
MoE publication type	A4 Conference publication
Event	International Conference on Asian Digital Libraries - Taipei, Taiwan, Republic of China Duration: 4 Dec 2023 → 7 Dec 2023 Conference number: 25

Publication series

Name	Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Publisher	Springer
Volume	14458 LNNS
ISSN (Print)	0302-9743
ISSN (Electronic)	1611-3349

Conference

Conference	International Conference on Asian Digital Libraries
Abbreviated title	ICADL
Country/Territory	Taiwan, Republic of China
City	Taipei
Period	04/12/2023 → 07/12/2023

Keywords

design networks
Human-centred design
inclusive design
meta-organisations
Public Value Management
user involvement

Access to Document

10.1007/978-981-99-8088-8_4

Creating Digital LAM Content for Schools - Modelling User Involvement in Multi-organisational ContextAccepted author manuscript, 484 KB

Cite this

Peltonen, R., & Nieminen, M. (2023). Creating Digital LAM Content for Schools : Modelling User Involvement in Multi-organisational Context. In D. H. Goh, S.-J. Chen, & S. Tuarob (Eds.), Leveraging Generative Intelligence in Digital Libraries: Towards Human-Machine Collaboration - 25th International Conference on Asia-Pacific Digital Libraries, ICADL 2023, Proceedings (pp. 46-61). (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); Vol. 14458 LNNS). Springer. https://doi.org/10.1007/978-981-99-8088-8_4

Peltonen, Riitta ; Nieminen, Marko. / Creating Digital LAM Content for Schools : Modelling User Involvement in Multi-organisational Context. Leveraging Generative Intelligence in Digital Libraries: Towards Human-Machine Collaboration - 25th International Conference on Asia-Pacific Digital Libraries, ICADL 2023, Proceedings. editor / Dion H. Goh ; Shu-Jiun Chen ; Suppawong Tuarob. Springer, 2023. pp. 46-61 (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)).

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title = "Creating Digital LAM Content for Schools : Modelling User Involvement in Multi-organisational Context",

abstract = "Public services are usually created in a network of organisations, meta-organisations that consist multiple actors with variety of capacities. Managing work in meta-organisations face unique challenges due to multiple stakeholders with different understandings of the tasks. Management of the work requires shared base understanding of contributions needed from multiple stakeholders and for many tasks, this is not yet properly understood and modelled. User-centred design, even it supports well multi-disciplinary development of systems and services with multiple actors and can be applied to ascertain a balanced outcome from the design work, is one of these areas that lacks this understanding and requires further modelling. Typically, user-centred design responsibilities are set in a public organisation who creates the digital service platform. Through our case on creating digital library, archive, and museum (LAM) content service for schools, we study how user centred design activities happen outside the platform provider organisation. More specifically, we study how the content creation organisations can utilise the expertise of a teacher and identify how this expertise can be incorporated in content creation organisations. Based on our findings we form a tentative model for user involvement in meta-organisations (UIMO) which aims to formulate a structure for the user-centred design responsibilities in networked environment.",

keywords = "design networks, Human-centred design, inclusive design, meta-organisations, Public Value Management, user involvement",

author = "Riitta Peltonen and Marko Nieminen",

note = "Publisher Copyright: {\textcopyright} 2023, The Author(s), under exclusive license to Springer Nature Singapore Pte Ltd.; International Conference on Asian Digital Libraries, ICADL ; Conference date: 04-12-2023 Through 07-12-2023",

year = "2023",

doi = "10.1007/978-981-99-8088-8_4",

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booktitle = "Leveraging Generative Intelligence in Digital Libraries",

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Peltonen, R & Nieminen, M 2023, Creating Digital LAM Content for Schools : Modelling User Involvement in Multi-organisational Context. in DH Goh, S-J Chen & S Tuarob (eds), Leveraging Generative Intelligence in Digital Libraries: Towards Human-Machine Collaboration - 25th International Conference on Asia-Pacific Digital Libraries, ICADL 2023, Proceedings. Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics), vol. 14458 LNNS, Springer, pp. 46-61, International Conference on Asian Digital Libraries, Taipei, Taiwan, Republic of China, 04/12/2023. https://doi.org/10.1007/978-981-99-8088-8_4

Creating Digital LAM Content for Schools : Modelling User Involvement in Multi-organisational Context. / Peltonen, Riitta ; Nieminen, Marko.
Leveraging Generative Intelligence in Digital Libraries: Towards Human-Machine Collaboration - 25th International Conference on Asia-Pacific Digital Libraries, ICADL 2023, Proceedings. ed. / Dion H. Goh; Shu-Jiun Chen; Suppawong Tuarob. Springer, 2023. p. 46-61 (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); Vol. 14458 LNNS).

Research output: Chapter in Book/Report/Conference proceeding › Conference article in proceedings › Scientific › peer-review

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T1 - Creating Digital LAM Content for Schools : Modelling User Involvement in Multi-organisational Context

AU - Peltonen, Riitta

AU - Nieminen, Marko

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N2 - Public services are usually created in a network of organisations, meta-organisations that consist multiple actors with variety of capacities. Managing work in meta-organisations face unique challenges due to multiple stakeholders with different understandings of the tasks. Management of the work requires shared base understanding of contributions needed from multiple stakeholders and for many tasks, this is not yet properly understood and modelled. User-centred design, even it supports well multi-disciplinary development of systems and services with multiple actors and can be applied to ascertain a balanced outcome from the design work, is one of these areas that lacks this understanding and requires further modelling. Typically, user-centred design responsibilities are set in a public organisation who creates the digital service platform. Through our case on creating digital library, archive, and museum (LAM) content service for schools, we study how user centred design activities happen outside the platform provider organisation. More specifically, we study how the content creation organisations can utilise the expertise of a teacher and identify how this expertise can be incorporated in content creation organisations. Based on our findings we form a tentative model for user involvement in meta-organisations (UIMO) which aims to formulate a structure for the user-centred design responsibilities in networked environment.

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Peltonen R , Nieminen M. Creating Digital LAM Content for Schools : Modelling User Involvement in Multi-organisational Context. In Goh DH, Chen SJ, Tuarob S, editors, Leveraging Generative Intelligence in Digital Libraries: Towards Human-Machine Collaboration - 25th International Conference on Asia-Pacific Digital Libraries, ICADL 2023, Proceedings. Springer. 2023. p. 46-61. (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)). doi: 10.1007/978-981-99-8088-8_4

Creating Digital LAM Content for Schools : Modelling User Involvement in Multi-organisational Context

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