Creating Digital LAM Content for Schools : Modelling User Involvement in Multi-organisational Context

Riitta Peltonen*, Marko Nieminen

*Corresponding author for this work

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientificpeer-review


Public services are usually created in a network of organisations, meta-organisations that consist multiple actors with variety of capacities. Managing work in meta-organisations face unique challenges due to multiple stakeholders with different understandings of the tasks. Management of the work requires shared base understanding of contributions needed from multiple stakeholders and for many tasks, this is not yet properly understood and modelled. User-centred design, even it supports well multi-disciplinary development of systems and services with multiple actors and can be applied to ascertain a balanced outcome from the design work, is one of these areas that lacks this understanding and requires further modelling. Typically, user-centred design responsibilities are set in a public organisation who creates the digital service platform. Through our case on creating digital library, archive, and museum (LAM) content service for schools, we study how user centred design activities happen outside the platform provider organisation. More specifically, we study how the content creation organisations can utilise the expertise of a teacher and identify how this expertise can be incorporated in content creation organisations. Based on our findings we form a tentative model for user involvement in meta-organisations (UIMO) which aims to formulate a structure for the user-centred design responsibilities in networked environment.

Original languageEnglish
Title of host publicationLeveraging Generative Intelligence in Digital Libraries
Subtitle of host publicationTowards Human-Machine Collaboration - 25th International Conference on Asia-Pacific Digital Libraries, ICADL 2023, Proceedings
EditorsDion H. Goh, Shu-Jiun Chen, Suppawong Tuarob
Number of pages16
ISBN (Print)9789819980871
Publication statusPublished - 2023
MoE publication typeA4 Conference publication
EventInternational Conference on Asian Digital Libraries - Taipei, Taiwan, Republic of China
Duration: 4 Dec 20237 Dec 2023
Conference number: 25

Publication series

NameLecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Volume14458 LNNS
ISSN (Print)0302-9743
ISSN (Electronic)1611-3349


ConferenceInternational Conference on Asian Digital Libraries
Abbreviated titleICADL
Country/TerritoryTaiwan, Republic of China


  • design networks
  • Human-centred design
  • inclusive design
  • meta-organisations
  • Public Value Management
  • user involvement


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