Costs of poor quality and time-based management of patient processes - defining the costs of poor quality generated by non-value-adding time in a patient process

Virpi Kronström, Jaakko Kujala

    Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

    Original languageEnglish
    Title of host publicationProceedings of the 13th International Conference on Productivity and Quality Research - ICPQR 2008, Oulu, Finland, June 25-27, 2008
    EditorsJaakko Kujala, Päivi Iskarius
    Place of PublicationOulu
    Publication statusPublished - 2008
    MoE publication typeA4 Article in a conference publication

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