Coordinating the Service Process of Two Business Units towards a Joint Customer

Rita Lavikka, Riitta Smeds, Miia Jaatinen, Emmi Valkeapää

    Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

    Original languageEnglish
    Title of host publicationAdvances in Production Management Systems, Linköping, 17.-19.9.2007
    EditorsBoston: Springer
    PublisherIFIP
    Pages111-119
    ISBN (Print)978-0-387-74156-7
    Publication statusPublished - 2007
    MoE publication typeA4 Article in a conference publication

    Keywords

    • Action research
    • Case study
    • Collaboration
    • Coordination
    • Service process

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