@inproceedings{37ea6cf97bdc40fd9add5b73acfb03ad,
title = "Coordinating the Service Process of Two Business Units towards a Joint Customer",
keywords = "Action research, Case study, Collaboration, Coordination, Service process, Action research, Case study, Collaboration, Coordination, Service process, Action research, Case study, Collaboration, Coordination, Service process",
author = "Rita Lavikka and Riitta Smeds and Miia Jaatinen and Emmi Valkeap{\"a}{\"a}",
year = "2007",
language = "English",
isbn = "978-0-387-74156-7",
pages = "111--119",
editor = "Boston: Springer",
booktitle = "Advances in Production Management Systems, Link{\"o}ping, 17.-19.9.2007",
publisher = "International Federation for Information Processing (IFIP)",
address = "Luxembourg",
}