This study analyzes the influences of contract design on the buyer-perceived supplier performance in global services. A research model is proposed and tested using survey data consisting of 144 purchasing professionals from 23 countries. The results indicate that three major contract dimensions and follow-up management of contract positively influence perceived supplier performance. Furthermore, service complexity amplifies the importance of incentives designed in the contract and buyer’s follow-up contract management in perceived supplier performance. This paper contributes to the understanding of performance enhancing aspects of designing and monitoring service contracts in B2B contexts.
|Publication status||Published - Jun 2016|
|Event||International Annual European Operations Management Association Conference - Trondheim, Norway|
Duration: 17 Jun 2016 → 22 Jun 2016
Conference number: 23
|Conference||International Annual European Operations Management Association Conference|
|Period||17/06/2016 → 22/06/2016|
- contract dimensions
- service complexity
- perceived supplier performance
Zou, W., Brax, S., Vuori, M., & Rajala, R. (2016). Contract dimensions, service complexity and perceived supplier performance in purchasing business services. 1-10. Paper presented at International Annual European Operations Management Association Conference, Trondheim, Norway.