Constructing continuity across the organisational culture boundary in a highly virtual work environment

Aleksandre Asatiani, Julia Hämäläinen, Esko Penttinen, Matti Rossi

Research output: Contribution to journalArticleScientificpeer-review

37 Citations (Scopus)
261 Downloads (Pure)


Abstract While remote work allows organisations to offer their employees flexibility and harness global talent and markets for business growth, inability to rely on physical interactions between employees imposes challenges specific to operations in highly virtual work environments. Among these characteristic issues are challenges associated with organisational socialisation and organisational culture. Accordingly, an action design research project was carried out for building a socialisation substitute (an information artefact in the form of a digital organisational culture handbook) to support synthesis of symbolic and pragmatic components of organisational culture at case company, a highly virtual organisation experiencing rapid growth. The paper contributes to the literature on socialisation and organisational culture by demonstrating one approach to designing a surrogate for socialisation that acts as a conduit between the symbolic aspects of organisational culture (such as values) and the pragmatic ones (such as toolkits). The work contributes to organisational discontinuity theory also, via theory-generating descriptive analysis of the process of building continuity across the organisational culture boundary through creation of an information artefact. The resulting artefact was found to deliver practical utility to the case company and encapsulate generalisable design principles for this building process.
Original languageEnglish
Pages (from-to)62-93
Number of pages32
JournalInformation Systems Journal
Issue number1
Early online date1 Jun 2020
Publication statusPublished - Jan 2021
MoE publication typeA1 Journal article-refereed


  • action design research
  • boundaries
  • organisational culture
  • organisational discontinuity theory (ODT)
  • socialisation
  • virtual work environment (VWE)


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