Considerations for Co-Designing e-Government Services in Under-Served Rural Communities

Karin Fröhlich, Marko Nieminen, Anicia Peters, Antti Pinomaa

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientificpeer-review

2 Citations (Scopus)
156 Downloads (Pure)


Electronic government (e-Government) is expected to play a critical role of enabling the attainment of best practices of governance. Despite various efforts to implement e-Government, its use by the populace remains low. There are claims that e-government promotes social exclusion of those in under-served rural communities on technical, language, costs and culture grounds. As such, this study assumes a co-designing and co-creation approach in an attempt to incorporate different contextual factors resulting from cultural surroundings, capacities and skills among rural population. The aim is to promote electronic participation by rural based citizens and attain social inclusivity. Users based in under-served rural communities shall be engaged in identifying characteristics of e-Government and issues with rural ICT. The study makes use of solar powered technology (mobile phone and internet access) provided by the “Fusion Grid” project. Selected e-Government services are used to experiment the process of co-designing and co-creation of e-Government.

Original languageEnglish
Title of host publicationProceedings of the 2nd African Conference for Human Computer Interaction
Subtitle of host publicationThriving Communities, AfriCHI 2018
EditorsIzak van Zyl, Dharm Singh Jat, Heike Winschiers-Theophilus, Naska Goagoses, Rita Orji, Elefelious G. Belay, Anicia Peters
Number of pages4
ISBN (Electronic)9781450365581
Publication statusPublished - 3 Dec 2018
MoE publication typeA4 Conference publication
EventAfrican Conference for Human Computer Interaction - Safari Hotel, Windhoek, Namibia
Duration: 3 Dec 20187 Dec 2018
Conference number: 2


ConferenceAfrican Conference for Human Computer Interaction
Abbreviated titleAfriCHI
Internet address


  • Co-creation
  • Co-design
  • E-government
  • Rural connectivity


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