Considerations for Co-Designing e-Government Services in Under-Served Rural Communities

Karin Fröhlich; Marko Nieminen; Anicia Peters; Antti Pinomaa

doi:10.1145/3283458.3283476

Considerations for Co-Designing e-Government Services in Under-Served Rural Communities

Karin Fröhlich, Marko Nieminen, Anicia Peters, Antti Pinomaa

Research output: Chapter in Book/Report/Conference proceeding › Conference article in proceedings › Scientific › peer-review

5 Citations (Scopus)

171 Downloads (Pure)

Abstract

Electronic government (e-Government) is expected to play a critical role of enabling the attainment of best practices of governance. Despite various efforts to implement e-Government, its use by the populace remains low. There are claims that e-government promotes social exclusion of those in under-served rural communities on technical, language, costs and culture grounds. As such, this study assumes a co-designing and co-creation approach in an attempt to incorporate different contextual factors resulting from cultural surroundings, capacities and skills among rural population. The aim is to promote electronic participation by rural based citizens and attain social inclusivity. Users based in under-served rural communities shall be engaged in identifying characteristics of e-Government and issues with rural ICT. The study makes use of solar powered technology (mobile phone and internet access) provided by the “Fusion Grid” project. Selected e-Government services are used to experiment the process of co-designing and co-creation of e-Government.

Original language	English
Title of host publication	Proceedings of the 2nd African Conference for Human Computer Interaction
Subtitle of host publication	Thriving Communities, AfriCHI 2018
Editors	Izak van Zyl, Dharm Singh Jat, Heike Winschiers-Theophilus, Naska Goagoses, Rita Orji, Elefelious G. Belay, Anicia Peters
Publisher	ACM
Pages	204-207
Number of pages	4
ISBN (Electronic)	9781450365581
DOIs	https://doi.org/10.1145/3283458.3283476
Publication status	Published - 3 Dec 2018
MoE publication type	A4 Conference publication
Event	African Conference for Human Computer Interaction - Safari Hotel, Windhoek, Namibia Duration: 3 Dec 2018 → 7 Dec 2018 Conference number: 2 http://africhi.net/

Conference

Conference	African Conference for Human Computer Interaction
Abbreviated title	AfriCHI
Country/Territory	Namibia
City	Windhoek
Period	03/12/2018 → 07/12/2018
Internet address	http://africhi.net/

Keywords

Co-creation
Co-design
E-government
Rural connectivity

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

Access to Document

10.1145/3283458.3283476

Considerations for codesigning ... _africhi_2018-3Accepted author manuscript, 267 KB

Cite this

Fröhlich, K., Nieminen, M., Peters, A., & Pinomaa, A. (2018). Considerations for Co-Designing e-Government Services in Under-Served Rural Communities. In I. van Zyl, D. Singh Jat, H. Winschiers-Theophilus, N. Goagoses, R. Orji, E. G. Belay, & A. Peters (Eds.), Proceedings of the 2nd African Conference for Human Computer Interaction: Thriving Communities, AfriCHI 2018 (pp. 204-207). Article 3283476 ACM. https://doi.org/10.1145/3283458.3283476

Fröhlich, Karin ; Nieminen, Marko ; Peters, Anicia et al. / Considerations for Co-Designing e-Government Services in Under-Served Rural Communities. Proceedings of the 2nd African Conference for Human Computer Interaction: Thriving Communities, AfriCHI 2018. editor / Izak van Zyl ; Dharm Singh Jat ; Heike Winschiers-Theophilus ; Naska Goagoses ; Rita Orji ; Elefelious G. Belay ; Anicia Peters. ACM, 2018. pp. 204-207

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abstract = "Electronic government (e-Government) is expected to play a critical role of enabling the attainment of best practices of governance. Despite various efforts to implement e-Government, its use by the populace remains low. There are claims that e-government promotes social exclusion of those in under-served rural communities on technical, language, costs and culture grounds. As such, this study assumes a co-designing and co-creation approach in an attempt to incorporate different contextual factors resulting from cultural surroundings, capacities and skills among rural population. The aim is to promote electronic participation by rural based citizens and attain social inclusivity. Users based in under-served rural communities shall be engaged in identifying characteristics of e-Government and issues with rural ICT. The study makes use of solar powered technology (mobile phone and internet access) provided by the “Fusion Grid” project. Selected e-Government services are used to experiment the process of co-designing and co-creation of e-Government.",

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Fröhlich, K , Nieminen, M, Peters, A & Pinomaa, A 2018, Considerations for Co-Designing e-Government Services in Under-Served Rural Communities. in I van Zyl, D Singh Jat, H Winschiers-Theophilus, N Goagoses, R Orji, EG Belay & A Peters (eds), Proceedings of the 2nd African Conference for Human Computer Interaction: Thriving Communities, AfriCHI 2018., 3283476, ACM, pp. 204-207, African Conference for Human Computer Interaction , Windhoek, Namibia, 03/12/2018. https://doi.org/10.1145/3283458.3283476

Considerations for Co-Designing e-Government Services in Under-Served Rural Communities. / Fröhlich, Karin ; Nieminen, Marko; Peters, Anicia et al.
Proceedings of the 2nd African Conference for Human Computer Interaction: Thriving Communities, AfriCHI 2018. ed. / Izak van Zyl; Dharm Singh Jat; Heike Winschiers-Theophilus; Naska Goagoses; Rita Orji; Elefelious G. Belay; Anicia Peters. ACM, 2018. p. 204-207 3283476.

Research output: Chapter in Book/Report/Conference proceeding › Conference article in proceedings › Scientific › peer-review

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AU - Fröhlich, Karin

AU - Nieminen, Marko

AU - Peters, Anicia

AU - Pinomaa, Antti

N1 - Conference code: 2

PY - 2018/12/3

Y1 - 2018/12/3

N2 - Electronic government (e-Government) is expected to play a critical role of enabling the attainment of best practices of governance. Despite various efforts to implement e-Government, its use by the populace remains low. There are claims that e-government promotes social exclusion of those in under-served rural communities on technical, language, costs and culture grounds. As such, this study assumes a co-designing and co-creation approach in an attempt to incorporate different contextual factors resulting from cultural surroundings, capacities and skills among rural population. The aim is to promote electronic participation by rural based citizens and attain social inclusivity. Users based in under-served rural communities shall be engaged in identifying characteristics of e-Government and issues with rural ICT. The study makes use of solar powered technology (mobile phone and internet access) provided by the “Fusion Grid” project. Selected e-Government services are used to experiment the process of co-designing and co-creation of e-Government.

AB - Electronic government (e-Government) is expected to play a critical role of enabling the attainment of best practices of governance. Despite various efforts to implement e-Government, its use by the populace remains low. There are claims that e-government promotes social exclusion of those in under-served rural communities on technical, language, costs and culture grounds. As such, this study assumes a co-designing and co-creation approach in an attempt to incorporate different contextual factors resulting from cultural surroundings, capacities and skills among rural population. The aim is to promote electronic participation by rural based citizens and attain social inclusivity. Users based in under-served rural communities shall be engaged in identifying characteristics of e-Government and issues with rural ICT. The study makes use of solar powered technology (mobile phone and internet access) provided by the “Fusion Grid” project. Selected e-Government services are used to experiment the process of co-designing and co-creation of e-Government.

KW - Co-creation

KW - Co-design

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M3 - Conference article in proceedings

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BT - Proceedings of the 2nd African Conference for Human Computer Interaction

A2 - van Zyl, Izak

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A2 - Winschiers-Theophilus, Heike

A2 - Goagoses, Naska

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A2 - Belay, Elefelious G.

A2 - Peters, Anicia

PB - ACM

T2 - African Conference for Human Computer Interaction

Y2 - 3 December 2018 through 7 December 2018

ER -

Fröhlich K , Nieminen M, Peters A, Pinomaa A. Considerations for Co-Designing e-Government Services in Under-Served Rural Communities. In van Zyl I, Singh Jat D, Winschiers-Theophilus H, Goagoses N, Orji R, Belay EG, Peters A, editors, Proceedings of the 2nd African Conference for Human Computer Interaction: Thriving Communities, AfriCHI 2018. ACM. 2018. p. 204-207. 3283476 doi: 10.1145/3283458.3283476

Considerations for Co-Designing e-Government Services in Under-Served Rural Communities

Abstract

Conference

Keywords

UN SDGs

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