Complexity and its dimensions in the servitization literature

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientific


This study identifies the dimensions that characterize complexity in servitization. The study performs a systematic review of the existing body of knowledge in the servitization literature to analyze the constitutive characteristics of complexity. Following the systematic search methodology, screening procedure, and content analysis, the sample of this study includes 55 articles addressing complexity in servitization. The study develops a framework delineating the characteristics of complexity in the servitization of manufacturing firms. It identifies four dimensions of complexity in the articles: multiplicity, diversity, interdependence, and variability. These four constitutive dimensions are explained and elaborated for future research of servitization.
Original languageEnglish
Title of host publicationProceedings of the Spring Servitization Conference
Subtitle of host publicationDriving Competitiveness through Servitization
EditorsAli Bigdeli, Thomas Frandsen, Jawwad Raja, Tim Baines
PublisherCopenhagen Business School
ISBN (Print)9781854494481
Publication statusPublished - 15 May 2018
MoE publication typeB3 Non-refereed article in conference proceedings
EventSpring Servitization Conference - Copenhagen, Denmark
Duration: 14 May 201816 May 2018
Conference number: 7


ConferenceSpring Servitization Conference
Abbreviated titleSSC
Internet address


  • servitization
  • complexity
  • Industrial services
  • manufacturer
  • service components

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    Zou, W., Brax, S., & Rajala, R. (2018). Complexity and its dimensions in the servitization literature. In A. Bigdeli, T. Frandsen, J. Raja, & T. Baines (Eds.), Proceedings of the Spring Servitization Conference: Driving Competitiveness through Servitization (pp. 1-9). Copenhagen Business School.