Competencies in Digital Work

Research output: Chapter in Book/Report/Conference proceedingChapterScientificpeer-review

1 Citation (Scopus)


Decisions to integrate digital technologies into work processes have a wide
influence in work organizations and needed competencies, now and in the
future. This chapter concentrates on exploring how digitalization is related
to present and future competencies by transforming work processes, task and
job contents, and the organization of labor, and finally products and services.
Changes in work processes produce changes in job and task structures:
jobs and tasks are replaced and destroyed when human labor is removed,
hybridized when new features and demands are added, and recreated when
new, previously unseen work requirements emerge. This, in turn, creates
the need for reorganizing. In this way, digitalization increases pressures to
rearrange work system elements anew. In addition to new ways of working
and leading, new competencies are needed. Future-oriented competencies are
needed at the individual, organizational, and societal levels. They include
competencies to adapt and create new ways of working, anticipation, and
digital competencies.
Keywords: competency,
Original languageEnglish
Title of host publicationDigital Innovation and the Future of Work
EditorsHans Schaffers, Matti A. Vartiainen, Jacques Bus
Place of PublicationDenmark
PublisherRiver Publishers
Number of pages32
ISBN (Electronic)978-87-7022-219-8
ISBN (Print)978-87-7022-220-4
Publication statusPublished - Dec 2020
MoE publication typeA3 Book section, Chapters in research books

Publication series

NameRiver Publishers Series in Information Science and Technology
PublisherRiver Publishers


  • competency
  • digitalization
  • work process
  • job demands
  • renewed job and task contents
  • resilience


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