Competence Management System Design Principles: Action Design Research

Erkka Niemi, Sami Laine

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

2 Citations (Scopus)


In order to sustain competitive advantage, knowledge-intensive project organizations need to invest in competence management systems (CMSs). However, there is only a limited amount of existing scientific literature on designing CMSs in practice. In this action design research from 2013 to 2016 we (1) deepened the theoretical understanding of CMSs by improving the design principles (DPs) identified in earlier research, and (2) delivered business benefits for a case company by designing organizational and technological artifacts for competence management. Previously introduced theoretical concepts guided the organizational and technological interventions that aimed for practical business benefits while maintaining scientific rigor. We revised the CMS DPs and learned the importance of aligning competence management with customer demand and the double-sided value of information assets. In conclusion, our research provides new evidence regarding how ADR can lead to significant business benefits by integrating theory and practice in a real business context.
Original languageEnglish
Title of host publicationProceedings of the International Conference on Information Systems
Place of PublicationDublin, Ireland
PublisherAIS - Association for Information Systems
ISBN (Electronic)978-0-9966831-3-5
Publication statusPublished - 12 Dec 2016
MoE publication typeA4 Article in a conference publication
EventInternational Conference on Information Systems - Convention Centre Dublin, Dublin, Ireland
Duration: 11 Dec 201614 Dec 2016
Conference number: 37


ConferenceInternational Conference on Information Systems
Abbreviated titleICIS


  • Competence management system
  • action design research
  • design principles
  • knowledge management
  • enterprise system
  • information governance
  • human resource development

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