Co-worker, Butler, or Coach? Designing Automation for Work Enrichment

Virpi Roto

doi:10.1007/978-3-031-66528-8_3

Co-worker, Butler, or Coach? Designing Automation for Work Enrichment

Virpi Roto^*

^*Corresponding author for this work

Research output: Chapter in Book/Report/Conference proceeding › Chapter › Scientific › peer-review

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Abstract

In the ongoing industrial revolution, AI-powered automation systems arrive at workplaces, taking over many tasks and even entire jobs. To avoid the dystopias of this development, the 5th Industrial Revolution must focus on a human-centered future of work. This is not possible by only focusing on technology, but we also need to develop human-centered design approaches for the AI era. This chapter introduces three levels of work enrichment design to enrich potentially monotonous work with highly automated systems. The first level aims to ensure decent work and a feeling of achievement for employees working with AI co-workers. The second level makes work more motivating with automation that fulfills employees’ basic psychological needs like a butler. The third level of automation design coaches employees to flourish and live a good life. The chapter contributes both to science and practice by introducing the concept of work enrichment and a related framework.

Original language	English
Title of host publication	Humane Autonomous Technology Re-thinking Experience with and in Intelligent Systems
Editors	Rebekah Rousi, Catharina von Koskull, Virpi Roto
Place of Publication	Cham
Publisher	Palgrave Macmillan
Chapter	3
Pages	45-65
Number of pages	21
Edition	1
ISBN (Electronic)	978-3-031-66528-8
ISBN (Print)	978-3-031-66527-1, 978-3-031-66530-1
DOIs	https://doi.org/10.1007/978-3-031-66528-8_3
Publication status	Published - 22 Oct 2024
MoE publication type	A3 Book section, Chapters in research books

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10.1007/978-3-031-66528-8_3Licence: CC BY

Co-worker_Butler_or_Coach_Designing_Automation_for_Work_EnrichmentFinal published version, 741 KBLicence: CC BY

1 Anthology

Humane Autonomous Technology : Re-thinking Experience with and in Intelligent Systems
Rousi, R. (Editor), von Koskull, C. (Editor) & Roto, V. (Editor), Oct 2024, 1 ed. Cham: Palgrave Macmillan. 349 p.
Research output: Book/Report › Anthology › Scientific › peer-review

Open Access

Cite this

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Co-worker, Butler, or Coach? Designing Automation for Work Enrichment. / Roto, Virpi.
Humane Autonomous Technology Re-thinking Experience with and in Intelligent Systems. ed. / Rebekah Rousi; Catharina von Koskull; Virpi Roto. 1. ed. Cham: Palgrave Macmillan, 2024. p. 45-65.

Research output: Chapter in Book/Report/Conference proceeding › Chapter › Scientific › peer-review

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Co-worker, Butler, or Coach? Designing Automation for Work Enrichment

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Research output

Humane Autonomous Technology : Re-thinking Experience with and in Intelligent Systems

Cite this