Abstract
This paper explores how the co-creation of well-being services can be implemented in a specific context of a well-being service ecosystem consisting of multiple actors in different roles and positions. We analyse, with the help of two case studies, how the ecosystem challenge the co-creation processes and what kinds of prerequisites need to be taken into account. Our findings indicate that co-creation in the context of well-being ecosystem demands methods enabling multivoicedness and making it visible. Instead of traditional problem-based view the well-being services should rely on empowerment-based orientation.
Original language | English |
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Title of host publication | What's ahead in service research? |
Subtitle of host publication | New perspectives for business and society |
Editors | T RussoSpena, C Mele |
Publisher | European Association for Research on Services (RESER) |
Pages | 149-164 |
Number of pages | 16 |
ISBN (Print) | 979-12-200-1384-0 |
Publication status | Published - 2016 |
MoE publication type | A4 Article in a conference publication |
Event | European Association for Research on Services Conference - Naples, Italy Duration: 8 Sep 2016 → 10 Sep 2016 Conference number: 26 |
Conference
Conference | European Association for Research on Services Conference |
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Abbreviated title | RESER |
Country/Territory | Italy |
City | Naples |
Period | 08/09/2016 → 10/09/2016 |
Keywords
- KNOWLEDGE
- BOUNDARIES
- INNOVATION
- OBJECTS