Co-creating well-being services in ecosystems: two cases studies

Päivi Pöyry-Lassila, Tarja Kantola, Marika Noso, Soile Pohjonen, Tarja Meristö, Merja Lankinen-Lifländer

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

Abstract

This paper explores how the co-creation of well-being services can be implemented in a specific context of a well-being service ecosystem consisting of multiple actors in different roles and positions. We analyse, with the help of two case studies, how the ecosystem challenge the co-creation processes and what kinds of prerequisites need to be taken into account. Our findings indicate that co-creation in the context of well-being ecosystem demands methods enabling multivoicedness and making it visible. Instead of traditional problem-based view the well-being services should rely on empowerment-based orientation.

Original languageEnglish
Title of host publicationWhat's ahead in service research?
Subtitle of host publicationNew perspectives for business and society
EditorsT RussoSpena, C Mele
PublisherEuropean Association for Research on Services (RESER)
Pages149-164
Number of pages16
ISBN (Print)979-12-200-1384-0
Publication statusPublished - 2016
MoE publication typeA4 Article in a conference publication
EventEuropean Association for Research on Services Conference
- Naples, Italy
Duration: 8 Sep 201610 Sep 2016
Conference number: 26

Conference

ConferenceEuropean Association for Research on Services Conference
Abbreviated titleRESER
CountryItaly
CityNaples
Period08/09/201610/09/2016

Keywords

  • KNOWLEDGE
  • BOUNDARIES
  • INNOVATION
  • OBJECTS

Cite this

Pöyry-Lassila, P., Kantola, T., Noso, M., Pohjonen, S., Meristö, T., & Lankinen-Lifländer, M. (2016). Co-creating well-being services in ecosystems: two cases studies. In T. RussoSpena, & C. Mele (Eds.), What's ahead in service research? : New perspectives for business and society (pp. 149-164). European Association for Research on Services (RESER).