Abstract
This paper explores how the co-creation of well-being services can be implemented in a specific context of a well-being service ecosystem consisting of multiple actors in different roles and positions. We analyse, with the help of two case studies, how the ecosystem challenge the co-creation processes and what kinds of prerequisites need to be taken into account. Our findings indicate that co-creation in the context of well-being ecosystem demands methods enabling multivoicedness and making it visible. Instead of traditional problem-based view the well-being services should rely on empowerment-based orientation.
| Original language | English |
|---|---|
| Title of host publication | What's ahead in service research? |
| Subtitle of host publication | New perspectives for business and society |
| Editors | T RussoSpena, C Mele |
| Publisher | European Association for Research on Services (RESER) |
| Pages | 149-164 |
| Number of pages | 16 |
| ISBN (Print) | 979-12-200-1384-0 |
| Publication status | Published - 2016 |
| MoE publication type | A4 Article in a conference publication |
| Event | European Association for Research on Services Conference - Naples, Italy Duration: 8 Sep 2016 → 10 Sep 2016 Conference number: 26 |
Conference
| Conference | European Association for Research on Services Conference |
|---|---|
| Abbreviated title | RESER |
| Country | Italy |
| City | Naples |
| Period | 08/09/2016 → 10/09/2016 |
Keywords
- KNOWLEDGE
- BOUNDARIES
- INNOVATION
- OBJECTS
Cite this
Pöyry-Lassila, P., Kantola, T., Noso, M., Pohjonen, S., Meristö, T., & Lankinen-Lifländer, M. (2016). Co-creating well-being services in ecosystems: two cases studies. In T. RussoSpena, & C. Mele (Eds.), What's ahead in service research? : New perspectives for business and society (pp. 149-164). European Association for Research on Services (RESER).