Co-creating well-being services in ecosystems: two cases studies

Päivi Pöyry-Lassila; Tarja Kantola; Marika Noso; Soile Pohjonen; Tarja Meristö; Merja Lankinen-Lifländer

Co-creating well-being services in ecosystems: two cases studies

Päivi Pöyry-Lassila, Tarja Kantola, Marika Noso, Soile Pohjonen, Tarja Meristö, Merja Lankinen-Lifländer

Department of Industrial Engineering and Management

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Scientific › peer-review

Abstract

This paper explores how the co-creation of well-being services can be implemented in a specific context of a well-being service ecosystem consisting of multiple actors in different roles and positions. We analyse, with the help of two case studies, how the ecosystem challenge the co-creation processes and what kinds of prerequisites need to be taken into account. Our findings indicate that co-creation in the context of well-being ecosystem demands methods enabling multivoicedness and making it visible. Instead of traditional problem-based view the well-being services should rely on empowerment-based orientation.

Original language	English
Title of host publication	What's ahead in service research?
Subtitle of host publication	New perspectives for business and society
Editors	T RussoSpena, C Mele
Publisher	European Association for Research on Services (RESER)
Pages	149-164
Number of pages	16
ISBN (Print)	979-12-200-1384-0
Publication status	Published - 2016
MoE publication type	A4 Article in a conference publication
Event	European Association for Research on Services Conference - Naples, Italy Duration: 8 Sep 2016 → 10 Sep 2016 Conference number: 26

Conference

Conference	European Association for Research on Services Conference
Abbreviated title	RESER
Country/Territory	Italy
City	Naples
Period	08/09/2016 → 10/09/2016

Keywords

KNOWLEDGE
BOUNDARIES
INNOVATION
OBJECTS

Cite this

Pöyry-Lassila, Päivi ; Kantola, Tarja ; Noso, Marika ; Pohjonen, Soile ; Meristö, Tarja ; Lankinen-Lifländer, Merja. / Co-creating well-being services in ecosystems : two cases studies. What's ahead in service research? : New perspectives for business and society. editor / T RussoSpena ; C Mele. European Association for Research on Services (RESER), 2016. pp. 149-164

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title = "Co-creating well-being services in ecosystems: two cases studies",

abstract = "This paper explores how the co-creation of well-being services can be implemented in a specific context of a well-being service ecosystem consisting of multiple actors in different roles and positions. We analyse, with the help of two case studies, how the ecosystem challenge the co-creation processes and what kinds of prerequisites need to be taken into account. Our findings indicate that co-creation in the context of well-being ecosystem demands methods enabling multivoicedness and making it visible. Instead of traditional problem-based view the well-being services should rely on empowerment-based orientation.",

keywords = "KNOWLEDGE, BOUNDARIES, INNOVATION, OBJECTS",

author = "P{\"a}ivi P{\"o}yry-Lassila and Tarja Kantola and Marika Noso and Soile Pohjonen and Tarja Merist{\"o} and Merja Lankinen-Lifl{\"a}nder",

year = "2016",

language = "English",

isbn = "979-12-200-1384-0",

pages = "149--164",

editor = "T RussoSpena and C Mele",

booktitle = "What's ahead in service research?",

publisher = "European Association for Research on Services (RESER)",

note = "European Association for Research on Services Conference<br/>, RESER ; Conference date: 08-09-2016 Through 10-09-2016",

}

Pöyry-Lassila, P, Kantola, T, Noso, M, Pohjonen, S, Meristö, T & Lankinen-Lifländer, M 2016, Co-creating well-being services in ecosystems: two cases studies. in T RussoSpena & C Mele (eds), What's ahead in service research? : New perspectives for business and society. European Association for Research on Services (RESER), pp. 149-164, European Association for Research on Services Conference
, Naples, Italy, 08/09/2016.

Co-creating well-being services in ecosystems : two cases studies. / Pöyry-Lassila, Päivi; Kantola, Tarja; Noso, Marika; Pohjonen, Soile; Meristö, Tarja; Lankinen-Lifländer, Merja.

What's ahead in service research? : New perspectives for business and society. ed. / T RussoSpena; C Mele. European Association for Research on Services (RESER), 2016. p. 149-164.

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Scientific › peer-review

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T1 - Co-creating well-being services in ecosystems

T2 - European Association for Research on Services Conference<br/>

AU - Pöyry-Lassila, Päivi

AU - Kantola, Tarja

AU - Noso, Marika

AU - Pohjonen, Soile

AU - Meristö, Tarja

AU - Lankinen-Lifländer, Merja

N1 - Conference code: 26

PY - 2016

Y1 - 2016

N2 - This paper explores how the co-creation of well-being services can be implemented in a specific context of a well-being service ecosystem consisting of multiple actors in different roles and positions. We analyse, with the help of two case studies, how the ecosystem challenge the co-creation processes and what kinds of prerequisites need to be taken into account. Our findings indicate that co-creation in the context of well-being ecosystem demands methods enabling multivoicedness and making it visible. Instead of traditional problem-based view the well-being services should rely on empowerment-based orientation.

AB - This paper explores how the co-creation of well-being services can be implemented in a specific context of a well-being service ecosystem consisting of multiple actors in different roles and positions. We analyse, with the help of two case studies, how the ecosystem challenge the co-creation processes and what kinds of prerequisites need to be taken into account. Our findings indicate that co-creation in the context of well-being ecosystem demands methods enabling multivoicedness and making it visible. Instead of traditional problem-based view the well-being services should rely on empowerment-based orientation.

KW - KNOWLEDGE

KW - BOUNDARIES

KW - INNOVATION

KW - OBJECTS

UR - http://www.reser2016.com/proceedings---outcomes-1.html

M3 - Conference contribution

SN - 979-12-200-1384-0

SP - 149

EP - 164

BT - What's ahead in service research?

A2 - RussoSpena, T

A2 - Mele, C

PB - European Association for Research on Services (RESER)

Y2 - 8 September 2016 through 10 September 2016

ER -

Co-creating well-being services in ecosystems: two cases studies

Abstract

Conference

Keywords

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