Cities as sustainable service platforms: A framework for institutional service delivery in the urban context

Jarmo Suominen*

*Corresponding author for this work

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

1 Citation (Scopus)


Cities are complex systems of infrastructures and entities, which are usually developed independently, focusing on their efficiency. Cities deliver various services, such as health care, education and transportation. These services are delivered through urban entities such as hospitals, schools, universities and care homes, each built and managed independently. As a consequence, even though there might be enough resources in the built environment, there might be a lack of access in terms of actual service delivery. This is due to the trend that many times urban innovation happens by building new instead of using existing resources in more sustainable ways. Recently, new digital technologies and platforms have emerged to enable the sharing of various resources. However, since resource sharing has emerged on the customer side, institutions are still largely controlling their own independent resources. This article analyzes opportunities for institutional resource sharing and the role of service operations and platform applications. The research reveals new opportunities for operating environments and proposes a new service-oriented model for organizing institutional service delivery and using cities as sustainable service platforms.

Original languageEnglish
Title of host publicationCross-Cultural Design. Applications in Cultural Heritage, Creativity and Social Development - 10th International Conference, CCD 2018, Held as Part of HCI International 2018, Proceedings
Number of pages20
Publication statusPublished - 1 Jan 2018
MoE publication typeA4 Article in a conference publication
EventInternational Conference on Cross-Cultural Design - Las Vegas, United States
Duration: 15 Jul 201820 Jul 2018
Conference number: 10

Publication series

NameLecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Volume10912 LNCS
ISSN (Print)0302-9743
ISSN (Electronic)1611-3349


ConferenceInternational Conference on Cross-Cultural Design
Abbreviated titleCCD
CountryUnited States
CityLas Vegas


  • City
  • Service platform
  • Sustainability

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