Chatbots Facilitating Consensus-Building in Asynchronous Co-Design

Joongi Shin*, Michael Hedderich, Andres Lucero, Antti Oulasvirta

*Corresponding author for this work

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

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Abstract

Consensus-building is an essential process for the success of co-design projects. To build consensus, stakeholders need to discuss conflicting needs and viewpoints, converge their ideas toward shared interests, and grow their willingness to commit to group decisions. However, managing group discussions is challenging in large co-design projects with multiple stakeholders. In this paper, we investigate the interaction design of a chatbot that can mediate consensus-building conversationally. By interacting with individual stakeholders, the chatbot collects ideas to satisfy conflicting needs and engages stakeholders to consider others’ viewpoints, without having stakeholders directly interact with each other. Results from an empirical study in an educational setting (N = 12) suggest that the approach can increase stakeholders’ commitment to group decisions and maintain the effect even on the group decisions that conflict with personal interests. We conclude that chatbots can facilitate consensus-building in small-to-medium-sized projects, but more work is needed to scale up to larger projects.
Original languageEnglish
Title of host publicationUIST '22: Proceedings of the 35th Annual ACM Symposium on User Interface Software and Technology
EditorsManeesh Agrawala, Jacob O. Wobbrock, Eytan Adar, Vidya Setlur
Place of PublicationNew York
PublisherACM
Pages1-13
Number of pages13
ISBN (Electronic)9781450393201
DOIs
Publication statusPublished - 28 Oct 2022
MoE publication typeA4 Article in a conference publication
EventACM Symposium on User Interface Software and Technology - Bend, United States
Duration: 29 Oct 20222 Nov 2022
Conference number: 35

Conference

ConferenceACM Symposium on User Interface Software and Technology
Abbreviated titleUIST
Country/TerritoryUnited States
CityBend
Period29/10/202202/11/2022

Keywords

  • co-design
  • chatbot
  • consensus-building

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