Characterizing Value as an Experience: Implications for Service Researchers and Managers

Anu Helkkula, Carol Kelleher, Minna Pihlstrom

Research output: Contribution to journalArticleScientificpeer-review

272 Citations (Scopus)
Original languageEnglish
Pages (from-to)59-75
JournalJournal of Service Research
Volume15
Issue number1
DOIs
Publication statusPublished - 2012
MoE publication typeA1 Journal article-refereed

Keywords

  • experience, phenomenology, value, service, narrative

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