Characterizing Value as an Experience: Implications for Service Researchers and Managers

Anu Helkkula; Carol Kelleher; Minna Pihlstrom

doi:10.1177/1094670511426897

Characterizing Value as an Experience: Implications for Service Researchers and Managers

Anu Helkkula, Carol Kelleher, Minna Pihlstrom

Department of Industrial Engineering and Management

Research output: Contribution to journal › Article › Scientific › peer-review

463 Citations (Scopus)

Original language	English
Pages (from-to)	59-75
Journal	Journal of Service Research
Volume	15
Issue number	1
DOIs	https://doi.org/10.1177/1094670511426897
Publication status	Published - 2012
MoE publication type	A1 Journal article-refereed

Keywords

experience, phenomenology, value, service, narrative

Access to Document

10.1177/1094670511426897

Cite this

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title = "Characterizing Value as an Experience: Implications for Service Researchers and Managers",

keywords = "experience, phenomenology, value, service, narrative, experience, phenomenology, value, service, narrative, experience, phenomenology, value, service, narrative",

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journal = "Journal of Service Research",

issn = "1094-6705",

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AU - Pihlstrom, Minna

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