Chapter XI: The Role of E-Services in the Transition from the Product Focus to the Service Focus in the Printing Business Case Lexmark

Research output: Chapter in Book/Report/Conference proceeding › Chapter › Scientific › peer-review

Original language	English
Title of host publication	Cases on managing e-services
Editors	Ada Scupola
Place of Publication	Hershey, PA
Publisher	IGI Global
ISBN (Print)	978-1-60566-064-6
Publication status	Published - 2009
MoE publication type	A3 Book section, Chapters in research books

Cite this

@inbook{87983cd82682497caf922a96300a8778,

title = "Chapter XI: The Role of E-Services in the Transition from the Product Focus to the Service Focus in the Printing Business Case Lexmark",

author = "E. Penttinen and T. Saarinen and P. Sinervo",

year = "2009",

language = "English",

isbn = "978-1-60566-064-6",

editor = "Ada Scupola",

booktitle = "Cases on managing e-services",

publisher = "IGI Global",

address = "United States",

}