Chapter I.Introduction: Toward Seamless Multi-Channel Services

V. Hara, K. Mikkonen, T. Saarinen, M. Tinnilä, J. Vesa

Research output: Chapter in Book/Report/Conference proceedingChapterScientificpeer-review

Original languageEnglish
Title of host publicationManaging Business in a Multi-Channel World.Success Factors for E-Business
EditorsT. Saarinen, M. Tinnilä, A. Tseng
Pages1-16
Publication statusPublished - 2005
MoE publication typeA3 Part of a book or another research book

Cite this

Hara, V., Mikkonen, K., Saarinen, T., Tinnilä, M., & Vesa, J. (2005). Chapter I.Introduction: Toward Seamless Multi-Channel Services. In T. Saarinen, M. Tinnilä, & A. Tseng (Eds.), Managing Business in a Multi-Channel World.Success Factors for E-Business (pp. 1-16)