@inbook{556fa68303a148d7a7308ea4f318510b,
title = "Change agent 007 - licence to simulate",
keywords = "development of work processes, simulation games, development of work processes, simulation games, development of work processes, simulation games",
author = "M. Pankakoski",
year = "2000",
language = "English",
pages = "3--14",
editor = "J. Riis and R. Smeds and {van Landeghem}, R.",
booktitle = "Games in Operations management",
publisher = "Kluwer Academic Publishers",
address = "Netherlands",
}