@inbook{0e7b1d4822f640a880486eb6e4e47c07,
title = "Cell centerist{\"a} contact centeriksi - turvapuhelinkeskus ik{\"a}ihmisten turvana",
keywords = "ageing people, call center, contact center, safety telephone, ageing people, call center, contact center, safety telephone, ageing people, call center, contact center, safety telephone",
author = "Sole Molander",
year = "2003",
language = "English",
pages = "69--92",
editor = "A. Serkkola",
booktitle = "Turvapuhelinpalvelut ik{\"a}{\"a}ntyvien ihmisten elinymp{\"a}rist{\"o}ss{\"a}",
}