Building Inclusive Digital Societies Through the Use of Open Source Technologies

Petra Turkama*

*Corresponding author for this work

Research output: Chapter in Book/Report/Conference proceedingChapterScientificpeer-review


Digital convergence offers many new opportunities, but also poses architectural and structural issues. One of the most critical obstacles is the ‘vertical silos model’ that shapes much of today’s Internet. The accumulation of money, power and influence create further concern. We propose the use of open source technologies as a partial solution for the identified challenge. These technologies enable scalability of innovations and drive distribution wealth. Open source technologies have been studied extensively from technical view point, but less from adaptation side. Our research took customer view in technology sourcing. Data was collected in a survey and interviews with 120 companies in Europe. The enquiry revealed that open source technology adaptations were limited due to the uncertainties related to sustainability of communities, SLAs and regulations. The study implied that the industry needs to evolve toward increased customer orientation. The study contributes to adaptation of open source technologies.

Original languageEnglish
Title of host publicationICT for a Better Life and a Better World
Subtitle of host publicationThe Impact of Information and Communication Technologies on Organizations and Society
Number of pages16
ISBN (Electronic)978-3-030-10737-6
Publication statusPublished - 2019
MoE publication typeA3 Part of a book or another research book

Publication series

NameLecture notes in information systems and organisation
ISSN (Print)2195-4968
ISSN (Electronic)2195-4976


  • Innovation
  • Internet evolution
  • Open source software

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