Bringing the customer experience to the center of employee experience

Research output: Chapter in Book/Report/Conference proceeding › Chapter › Professional

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Original language	English
Title of host publication	Design+ Organizational renewal and innovation through design
Editors	Tua Björklund, Teo Keipi
Publisher	Aalto University
Pages	148-159
ISBN (Electronic)	978-952-60-3783-7
ISBN (Print)	978-952-60-3782-0
Publication status	Published - 2019
MoE publication type	Not Eligible

Access to Document

@inbook{ab37d83a77b9442ba910ac6511879a1a,

title = "Bringing the customer experience to the center of employee experience",

author = "Tua Bj{\"o}rklund and Miko Laakso",

year = "2019",

language = "English",

isbn = "978-952-60-3782-0",

pages = "148--159",

editor = "Tua Bj{\"o}rklund and Teo Keipi",

booktitle = "Design+ Organizational renewal and innovation through design",

publisher = "Aalto University",

}

TY - CHAP

T1 - Bringing the customer experience to the center of employee experience

AU - Björklund, Tua

AU - Laakso, Miko

PY - 2019

Y1 - 2019

UR - http://urn.fi/URN:ISBN:978-952-60-3783-7

M3 - Chapter

SN - 978-952-60-3782-0

SP - 148

EP - 159

BT - Design+ Organizational renewal and innovation through design

A2 - Björklund, Tua

A2 - Keipi, Teo

PB - Aalto University

ER -