Bringing empathy in service network

Jung-Joo Lee, Tuuli Mattelmäki, Jaana Hyvärinen

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientific

Original languageEnglish
Title of host publicationAdvances in The Human Side of Service Engineering
EditorsWojciech Cellary Louis Freund
Place of PublicationUSA
PublisherAHFE Conference
Pages136-145
ISBN (Print)978-1-491-2091-6
Publication statusPublished - 2014
MoE publication typeB3 Non-refereed article in conference proceedings

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