Big data for big insights: Investigating language-specific drivers of hotel satisfaction with 412,784 user-generated reviews

Yong Liu, Thorsten Teichert, Matti Rossi, Hongxiu Li, Feng Hu

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113 Citations (Scopus)

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@article{90d853f67a7d4139912697c7109f3456,

title = "Big data for big insights: Investigating language-specific drivers of hotel satisfaction with 412,784 user-generated reviews",

author = "Yong Liu and Thorsten Teichert and Matti Rossi and Hongxiu Li and Feng Hu",

year = "2017",

doi = "10.1016/j.tourman.2016.08.012",

language = "English",

volume = "59",

pages = "554--563",

journal = "Tourism Management",

issn = "0261-5177",

}

TY - JOUR

T1 - Big data for big insights

T2 - Investigating language-specific drivers of hotel satisfaction with 412,784 user-generated reviews

AU - Liu, Yong

AU - Teichert, Thorsten

AU - Rossi, Matti

AU - Li, Hongxiu

AU - Hu, Feng

PY - 2017

Y1 - 2017

U2 - 10.1016/j.tourman.2016.08.012

DO - 10.1016/j.tourman.2016.08.012

M3 - Article

VL - 59

SP - 554

EP - 563

JO - Tourism Management

JF - Tourism Management

SN - 0261-5177

ER -