Benchmarking as a development tool in healthcare

Paulus Torkki*, Paul Lillrank

*Corresponding author for this work

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

Abstract

Benchmarking (BM) has become one of the most popular management techniques. Since its development at Xerox Corporation in 1979 thousands of articles have been written about it [1,2]. Benchmarking has been used widely in all type of industries and countries [3]. Nandi and Banwet (2000) found 49 different definitions to benchmarking [4]. Many writers [5,6] have found Camp's (1995) formulation "Benchmarking is the search for industry best practices that will lead to superior performance" [7] the most cited and indicative definition. The most commonly cited typology is from the same source: the distinction between internal, competitive, functional and generic benchmarking [7,8].

Original languageEnglish
Title of host publicationExploring Services Science - 4th International Conference, IESS 2013, Proceedings
PublisherSpringer Verlag
Pages279-284
Number of pages6
Volume143 LNBIP
ISBN (Print)9783642363559
DOIs
Publication statusPublished - 2013
MoE publication typeA4 Article in a conference publication
EventInternational Conference on Exploring Services Science - Porto, Portugal
Duration: 7 Feb 20138 Feb 2013
Conference number: 4

Publication series

NameLecture Notes in Business Information Processing
Volume143 LNBIP
ISSN (Print)18651348

Conference

ConferenceInternational Conference on Exploring Services Science
Abbreviated titleIESS
CountryPortugal
CityPorto
Period07/02/201308/02/2013

Keywords

  • benchmarking
  • healthcare operations management
  • key performance indicators

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