@inbook{cb356a331b3145b89694fe39b113e078,
title = "Automated Telephone Services in Dentist Appointment Management",
keywords = "dental care, dental appointment, call center, rescheduling system, GSM, speech recognition, dental care, dental appointment, call center, rescheduling system, GSM, speech recognition, dental care, dental appointment, call center, rescheduling system, GSM, speech recognition",
author = "Reima Suomi and Ari Serkkola and Markku Mikkonen",
year = "2010",
language = "English",
isbn = "978-1-60566-733-1",
pages = "269--276",
editor = "Andriani Daskalaki",
booktitle = "Informatics in Oral Medicine: Advanced Techniques in Clinical and Diagnostic Technologies.Medical Information Science Reference",
publisher = "IGI Global",
address = "United States",
}