Assessing the e-Readiness of Marginalised Communities for e-Government Services: A Case of Oniipa, Namibia

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientificpeer-review

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Abstract

A community network is highly regarded as an alternative method for extending services to marginalized communities. However, the success of community networks remains low as the host community often fails to take the ownership of such projects in a sustainable way. The literature recommends the use of baseline surveys and needs assessment to identify fundamental roles that could be played by a community network within a given society. It is argued that aligning community networks to the needs of the community could potentially contribute to their success. This study conducts a baseline survey with the aims of understanding key roles that a proposed community network could play within the context of e-Government and m-Government services provision. Community in Oniipa Town in Namibia was selected as a case study. It was found that the identified community had a poor electricity infrastructure, but an encouraging growth of mobile phone adoption, even though mobile phone credit is considered expensive. Despite these challenges, the community showed a keen interest in m-Government and e-Government services. Accordingly, the proposed community network shall engage the community through a human-centered design methodology in an effort to develop e-Government services suitable for the community. The community network shall rely on solar energy and the use of e-Government and m-Government is expected to reduce population mobility in search of government services something that could reflect positively on climate.
Original languageEnglish
Title of host publicationInnovations and Interdisciplinary Solutions for Underserved Areas - 4th EAI International Conference, InterSol 2020, Proceedings
Subtitle of host publicationInterSol 2020
EditorsJessica P.R. Thorn, Assane Gueye, Adam P. Hejnowicz
PublisherSpringer
Pages149-163
Number of pages15
ISBN (Electronic)978-3-030-51051-0
ISBN (Print)9783030510503
DOIs
Publication statusPublished - 2020
MoE publication typeA4 Conference publication
EventInternational Conference on Innovations and Interdisciplinary Solutions for Underserved Areas - Nairobi, Kenya
Duration: 15 Oct 202015 Oct 2020
Conference number: 4

Publication series

NameLecture Notes of the Institute for Computer Sciences, Social Informatics and Telecommunications Engineering
PublisherSpringer
ISSN (Print)1867-8211
ISSN (Electronic)1867-822X

Conference

ConferenceInternational Conference on Innovations and Interdisciplinary Solutions for Underserved Areas
Country/TerritoryKenya
CityNairobi
Period15/10/202015/10/2020

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