@techreport{6218834ab3b9427ca2e5adec5231dcfe,
title = "Asiakkuuden hallinta, suunnittelu ja toteutus urakointimalliss",
keywords = "added value, contract model, CRM-customer relaton ship, desing and build, management, value clain, added value, contract model, CRM-customer relaton ship, desing and build, management, value clain, added value, contract model, CRM-customer relaton ship, desing and build, management, value clain",
author = "Vesa-Pekka Vuopio",
year = "2002",
language = "English",
series = "Teknillisen korkeakoulun rakentamistalouden laboratorion selvityksi{\"a}",
publisher = "TKK Rakentamistalous",
number = "45",
pages = "127",
type = "WorkingPaper",
institution = "TKK Rakentamistalous",
}