Applying the KANO model to analyse the value of green FM

Eeva Määttänen, Tuuli Jylhä, Seppo Junnila

    Research output: Contribution to journalArticleScientificpeer-review

    4 Citations (Scopus)
    Original languageEnglish
    Pages (from-to)312-325
    JournalProperty Management
    Volume32
    Issue number4
    Publication statusPublished - 2014
    MoE publication typeA1 Journal article-refereed

    Keywords

    • attractive quality
    • customer satisfaction
    • green facilities management
    • KANO model
    • office tenants
    • REB

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