Analyzing an Automatic Call Distribution System by the Self-Organizing Map

J. Himberg, O. Simula

    Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

    Original languageEnglish
    Title of host publication1997 Finnish Signal Processing Symposium, FINSIG'97, Pori, Finland, May 22, 1997
    Publication statusPublished - 1997
    MoE publication typeA4 Article in a conference publication


    • process monitoring
    • queuing system
    • self-organizing map
    • visualization

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