@article{9c2228ff80784070b9962fc379b6fa5b,
title = "Analysing customer satisfaction and quality in construction - the case of public and privte customers",
keywords = "construction quality, customer satisfaction, project management, construction quality, customer satisfaction, project management, construction quality, customer satisfaction, project management",
author = "Sami K{\"a}rn{\"a}",
year = "2004",
language = "English",
pages = "67--80",
journal = "Nordic Journal of Surveying and Real Estate Research",
issn = "1459-5877",
publisher = "Maanmittaustieteiden Seura",
number = "2",
}