Analysing customer satisfaction and quality in construction - the case of public and privte customers

Sami Kärnä

    Research output: Contribution to journalArticleScientificpeer-review

    Original languageEnglish
    Pages (from-to)67-80
    JournalNordic Journal of Surveying and Real Estate Research
    Issue number2
    Publication statusPublished - 2004
    MoE publication typeA1 Journal article-refereed

    Keywords

    • construction quality
    • customer satisfaction
    • project management

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